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General Terms and Conditions of Sale
2026 Version
Last updated: 1 July 2026
These General Terms and Conditions govern the sale of the products marketed through the website [www.alessiobrusadin.it](https://www.alessiobrusadin.it), owned by:
Qualità Artigiana S.r.l.
Viale Europa, 24
33070 Brugnera (PN) – Italy
VAT no. 01816010936
E-mail: info@alessiobrusadin.it
(hereinafter also the “Seller”).
Use of the website and the submission of an order entail full knowledge and acceptance of these General Terms and Conditions of Sale.
Art. 1 – Scope of application
1.1. These General Terms and Conditions of Sale govern the distance sales contracts concluded through the website [www.alessiobrusadin.it](https://www.alessiobrusadin.it) between Qualità Artigiana S.r.l. (hereinafter the “Seller”) and customers who purchase the products for purposes unrelated to their business, commercial, craft or professional activity, pursuant to Legislative Decree no. 206/2005 (Italian Consumer Code).
1.2. Sales are governed, among other things, by the Italian Civil Code, by Legislative Decree no. 206/2005 (Italian Consumer Code), by Legislative Decree no. 70/2003 on electronic commerce and by the remaining applicable Italian and European legislation.
1.3. These General Terms and Conditions may be updated or amended at any time. New versions shall be effective from the date of their publication on the website and shall apply exclusively to orders submitted thereafter. The General Terms and Conditions of Sale in force at the time the Customer submits the order shall apply to each order.
1.4. Before making any purchase, the Customer is invited to read these General Terms and Conditions carefully.
1.5. These General Terms and Conditions of Sale are drafted in Italian. In the event of translation into other languages, the Italian version shall prevail for the purposes of the interpretation and application of these Terms and Conditions, save for any mandatory provision of law to the contrary.
1.6. The Website may contain hyperlinks to websites or services operated by third parties. Such links are provided solely to facilitate the Customer’s browsing. The Seller exercises no control over the content, products or services offered by such parties and assumes no liability in relation thereto. Any contractual relationships established with third parties are governed exclusively by the conditions applied by them.
Art. 2 – Definitions
For the purposes of these General Terms and Conditions of Sale, the following terms have the meaning set out below:
Seller
Qualità Artigiana S.r.l., with registered office at Viale Europa no. 24, 33070 Brugnera (PN), VAT no. 01816010936, owner of the website [www.alessiobrusadin.it](https://www.alessiobrusadin.it).
Customer
The natural person who purchases products through the Website for purposes unrelated to their business, commercial, craft or professional activity.
Website
The website accessible at [www.alessiobrusadin.it](https://www.alessiobrusadin.it).
Products
All food products marketed by the Seller through the Website.
Contract
The distance sales contract concluded between the Seller and the Customer through the Website.
Art. 3 – Information about the Seller
3.1. The Seller operates in the sector of the production and marketing of artisanal food products.
3.2. All products are made and marketed in compliance with the applicable Italian and European legislation on food safety, labelling and consumer protection.
3.3. The information published in the product sheets describes the main characteristics of the products offered for sale and is prepared with the utmost care. For the mandatory information required by the legislation in force, the label affixed to the product at the time of marketing shall prevail.
3.4. For any information, request for assistance or complaint, the Customer may contact the Seller at info@alessiobrusadin.it or through the contact form available on the website.
Art. 4 – Registration on the website
4.1. Products may be purchased with or without registration, where such option is available on the website.
4.2. The Customer warrants that all data provided is complete, up to date and truthful.
4.3. The Customer is responsible for the confidentiality of their access credentials and for any activity carried out through their account.
4.4. Should the Seller detect false or incomplete data or fraudulent use of the account, it may suspend or close the account, without prejudice to any further rights provided for by law.
Art. 5 – Conclusion of the contract
5.1. The products presented on the Website constitute an invitation to the Customer to make a purchase proposal. The submission of the order by the Customer constitutes a contractual proposal and the sales contract shall be deemed concluded only upon the Seller sending the order confirmation. The publication of the products on the Website does not constitute an offer to the public pursuant to Article 1336 of the Italian Civil Code.
5.2. To make a purchase, the Customer must:
- select the products;
- add them to the cart;
- fill in the required data;
- choose the payment method;
- check the order summary;
- accept these General Terms and Conditions;
- definitively confirm the order.
5.3. The Seller reserves the right not to accept the order where circumstances arise that prevent its proper execution, such as, by way of example, incomplete or inaccurate data, failure to authorise payment, unavailability of the product, suspected fraudulent activity or improper use of the Website.
5.4. The order confirmation shall contain the summary of the products purchased, the price, any shipping costs, the selected payment method and the main information relating to the purchase.
Art. 6 – Products
6.1 Product characteristics
The Seller markets artisanal food products through the Website. For each product, an information sheet is available containing the main characteristics and the information required by the legislation in force on labelling and consumer information.
6.2 Artisanal nature of the products
The products marketed are made according to artisanal production processes. For this reason, slight differences may occur between different batches in terms of colour, consistency, density or appearance of the product, without this constituting a lack of conformity or an alteration of quality.
6.3 Product images
The product images published on the Website are for illustrative purposes only. Any non-substantial differences from the product delivered, due to the colour rendering of the devices used or to updates of the packaging or labels, do not constitute a lack of conformity, provided they do not alter the essential characteristics of the product.
6.4 Food information
The Customer is invited to read carefully the information given in the product sheet and on the label before consumption. In the event of allergies, food intolerances or particular nutritional needs, it is recommended to check carefully the list of ingredients and allergens shown on the product label. For any clarification, the Customer may contact customer service before purchase.
6.5 Sale of alcoholic beverages
The alcoholic beverages available on the Website are intended exclusively for persons who have reached eighteen years of age. By placing an order containing alcoholic beverages, the Customer declares that they are of legal age and that they meet the requirements provided for by the legislation in force for the purchase of such products. The Seller reserves the right to refuse or cancel the order where it has reasonable grounds to believe that the purchase is made by a minor or otherwise in breach of the applicable legislation.
Art. 7 – Prices
7.1 Prices
All prices published on the Website are expressed in Euro (€) and inclusive of VAT, unless otherwise indicated.
7.2 Shipping costs
Shipping costs are indicated during the purchase procedure and before the order is confirmed. Any promotions, including those relating to free shipping, are shown on the Website and apply under the conditions indicated therein.
7.3 Material errors
Should, due to material, technical or IT errors, a manifestly incorrect price or a price clearly disproportionate to the normal value of the product be published on the Website, the Seller reserves the right to cancel the order, giving prompt notice to the Customer and providing for any refund of the sums already paid.
Art. 8 – Availability of products
8.1 Availability
The availability of the products indicated on the Website is updated periodically. However, given the nature of electronic commerce and the possible occurrence of simultaneous orders, absolute correspondence between the availability indicated and the actual availability at the time the order is concluded cannot be guaranteed.
8.2 Subsequent unavailability
Should one or more products become unavailable after the order has been confirmed, the Customer shall be informed promptly and may choose, where possible, between re-stocking, replacement with an equivalent product, or a refund of the corresponding amount.
8.3 Refund
Any refunds shall be made using the same means of payment used by the Customer, unless otherwise agreed between the parties.
Art. 9 – Payment methods
9.1 Payment methods
The Customer may make payment using one of the methods made available during the purchase procedure, including:
- payment cards processed through PayPlug;
- PayPal;
- advance bank transfer;
- cash payment in the event of collection of the order at the Seller’s premises.
The payment methods actually available are indicated during the purchase procedure.
9.2 Electronic payments
In the event of payment by payment card or PayPal, the Customer shall be redirected to the payment systems operated by the respective service providers. The Seller does not acquire or store the complete data relating to the payment instruments used by the Customer, which are processed exclusively by the payment service providers.
9.3 Bank transfer
Should the Customer choose payment by advance bank transfer, the bank details shall be communicated during the purchase procedure or in the order confirmation. In the reason for the transfer, the Customer is invited to indicate the number and date of the order. Payment must be made within 5 (five) business days of the submission of the order. Should the payment not be credited within that term, the Seller may contact the Customer to verify its status and, in the absence of a response or of a different agreement between the parties, reserves the right to cancel the order, giving notice to the Customer.
9.4 Collection at the premises
The Customer may choose to collect the order at the Seller’s premises. In the event of collection at the premises, payment may be made in cash at the time of collection or by one of the other payment methods available during the purchase procedure.
Art. 10 – Shipping and delivery
10.1 Delivery area
Deliveries are made in the territories indicated on the Website. Any geographical limitations are communicated during the purchase procedure.
10.2 Shipping times
Orders are prepared and handed over to the courier as soon as possible. Any delivery times indicated on the Website are merely indicative and may be subject to variations for reasons not attributable to the Seller. Any delays in delivery do not entitle the Customer to refuse the product, terminate the contract or claim compensation for damages, save as provided for by the legislation in force.
10.3 Delivery
Delivery is deemed to have taken place at the moment the Customer, or a third party designated by them, acquires physical possession of the products. The Customer is required to check the correctness of the shipping address indicated in the order. The Seller is not liable for delays, failed delivery or additional costs arising from inaccurate or incomplete shipping data provided by the Customer.
10.4 Checking the parcel
Upon delivery, the Customer is invited to check the integrity of the packaging, the number of packages and the absence of evident damage. Any anomalies must be disputed with the courier at the time of delivery, by affixing a specific reservation of inspection on the delivery document, and communicated promptly to the Seller, where possible attaching photographic documentation. The prompt reporting of anomalies enables the Seller to carry out the necessary checks and to activate, within the terms provided for by the carrier, any dispute procedures against the courier.
10.5 Failed delivery
Should delivery not be possible for reasons attributable to the Customer (for example incorrect or incomplete address or repeated absence of the recipient), the Seller may charge any costs incurred for redelivery or return of the goods.
10.6 Shipping costs in the event of withdrawal
Should the Customer validly exercise the right of withdrawal, the costs of returning the products are borne by the Customer, unless otherwise agreed between the parties or otherwise provided by law. Should the order have benefited from free shipping subject to reaching a minimum amount and, as a result of the withdrawal, that condition no longer applies, the Seller reserves the right to withhold from the refund the cost of the shipping originally incurred, where this is permitted by the legislation in force and clearly communicated to the Customer before the conclusion of the contract.
10.7 Transfer of risk
The risk of loss of or damage to the products passes to the Customer at the moment when the latter, or a third party designated by them, takes physical possession of them, pursuant to the legislation in force.
Art. 11 – Right of withdrawal
11.1 Right of withdrawal
The Customer who qualifies as a consumer may exercise the right of withdrawal within the terms and in the manner provided for by Legislative Decree no. 206/2005 (Italian Consumer Code), within fourteen (14) days from the day on which the Customer, or a third party designated by them other than the carrier, acquires physical possession of the products. The withdrawal request must be sent to the Seller by means of an explicit declaration, using the methods indicated on the Website. Where the right of withdrawal may be exercised, the products must be returned intact, unused and, where possible, in the original packaging, without prejudice to the acts necessary to establish their nature, characteristics and functioning pursuant to Article 57 of the Consumer Code.
11.2 Exclusions
Pursuant to Article 59 of Legislative Decree no. 206/2005 (Italian Consumer Code), the right of withdrawal may not be exercised for sealed food products that have been opened after delivery and that, for hygiene reasons or reasons connected to the protection of health, are not suitable for return, nor for products packaged or made to measure or clearly customised at the Customer’s request, in the cases provided for by the legislation in force.
Art. 12 – Legal guarantee of conformity
The products sold on the Website are covered by the Legal Guarantee of Conformity provided for by Articles 128 et seq. of Legislative Decree no. 206/2005 (Italian Consumer Code), applicable exclusively to Customers who qualify as consumers.
Should the Customer consider that a product has a lack of conformity, they are invited to give prompt notice to the Seller, describing the problem and attaching, where possible, suitable photographic documentation.
The Customer is also invited to keep the product subject to the dispute and, where requested by the Seller, to make it available for the necessary checks.
Once the existence of the lack of conformity has been ascertained, the Customer shall be entitled to the remedies provided for by the legislation in force.
The Seller is not liable for defects, alterations or damage arising from an improper use of the product, from failure to comply with the storage and use methods indicated on the label, from improper storage after delivery or from force majeure.
Art. 13 – Customer service and complaints
For any information, request for assistance, report or complaint relating to the products or services offered through the website, the Customer may contact the Seller by:
- e-mail: info@alessiobrusadin.it
The Seller undertakes to provide a response within the shortest reasonably possible time.
Art. 14 – Processing of personal data
The processing of personal data takes place in compliance with Regulation (EU) 2016/679 (GDPR), Legislative Decree no. 196/2003 and subsequent amendments.
The methods of processing are described in the dedicated Privacy Policy published on the Website, which forms an integral part of the information provided to the Customer.
Art. 15 – Intellectual property
All content on the Website, including the “Alessio Brusadin” trademark and any other distinctive element, is the property of the Seller or of the respective owners and is protected by the legislation in force on intellectual property and copyright.
Any use, reproduction, distribution or modification of the content of the Website without the prior written authorisation of the Seller is prohibited, save as permitted by law.
Art. 16 – Applicable law and competent court
These General Terms and Conditions of Sale are governed by Italian law.
For any dispute relating to the interpretation, validity or execution of the contract concluded with a consumer, the court of the place of residence or domicile of the consumer shall have jurisdiction, pursuant to the legislation in force.
Art. 17 – Final provisions
The possible nullity or ineffectiveness of one or more clauses of these General Terms and Conditions shall not entail the nullity of the remaining provisions, which shall continue to have full effect.
For anything not expressly provided for in these Terms and Conditions, the provisions of the Italian and European legislation in force shall apply.